Just Do the Right Next Thing
Why Let Facts Get in the Way of a Great Story?
Where From Here?
When did you last talk with a Customer, Vendor, Employee?
A Lack of Emotional Control
Reluctance to Act (aka…just how much evidence do you need before you do?)
A Higher Standard
There was pressure to perform…
Tone Throughout
Better, Faster, Cheaper, Smarter… (and find some bad stuff too)
Get Out of Your Office
